[Customer Service] Service Operation(CS) Manager

Job title: Service Operation(CS) Manager

Category: Customer Service

Position Summary

As a Service Operation (CS) Manager for Hyperconnect, you will work closely with members of the Customer Service Unit as well as other departments, be responsible and help provide high-quality support for our users from all around the world.

Responsibilities

  • Reply and analyze feedback about our product from users all over the world (Collaborate with regional managers using English)
  • Collaborate with the product development team and developers to analyse new issues, potential bugs and offer solutions
  • Research and make suggestions to innovate our service workflow

Minimum Qualifications

  • Fluent communication skills in English and Korean
  • Collaborative approach and ability to work well with others cross-functionally and globally
  • Ability to effectively operate with flexibility

Preferred Qualifications

  • 3 years of relevant work experience in the areas of mobile apps and games, mobile business
  • Customer service work experience  in the areas of mobile apps and games, mobile business
  • Customer service work experience in call centers
  • Proficiency in languages other than English and Korean

Position Type/Expected Hours of Work

  • This is a full-time position (Monday through Friday, 10:00 a.m. to 7 p.m)

Hiring process

Documents screening > 1st round Interview > 2nd round interview> Job offer

Recruitment Period: On demand

 

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