[Customer Service]Customer Service Manager (Arabic)

Job title: Customer Service Manager (Arabic)

Category: Customer Service

Position Summary

As a Customer Service Manager for Hyperconnect, you will work closely with members of the Customer Service Unit as well as other departments, be responsible and help provide high-quality support for our users from all around the world.

Responsibilities

  • Become the primary point of contact for users in the Arab region and respond to questions about our product in Arabic
  • Collaborate with the product development team and developers to analyse new issues, potential bugs and offer solutions
  • Research and make suggestions to innovate our service workflow

Minimum Qualifications

  • Fluent communication skills in English and Arabic
  • 1 year of relevant work experience in Customer Service
  • Collaborative approach and ability to work well with others cross-functionally and globally
  • Ability to effectively operate with flexibility

Preferred Qualifications

  • 2 years of relevant work experience in the areas of mobile apps and games, mobile business
  • Proficiency in Korean is a plus

Position Type/Expected Hours of Work

  • This is a full-time position (Monday through Friday, 10:00 a.m. to 7 p.m)

Hiring process

Documents screening > 1st round Interview > 2nd round interview> Job offer

Recruitment Period: On demand

 

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